Shipping & Returns

Shipping & Returns

This page outlines VTT's shipping and returns policy for all orders. VTT ships wireless bras, nursing bras, and everyday underwear from Hong Kong. Sections marked [CONFIRM POLICY] are pending internal confirmation and must be resolved before this page is published.

How long does VTT take to process an order?

Orders are processed on business days (Monday to Friday, excluding public holidays).

  • Processing time: [CONFIRM POLICY — e.g. 1–2 business days]
  • Orders placed after [CONFIRM POLICY — e.g. 2pm HKT] may be processed the following business day
  • You will receive an order confirmation email when your order is placed, and a shipping notification when it dispatches

How does VTT ship orders in Hong Kong?

VTT ships locally within Hong Kong. The following rates and timeframes apply:

  • Standard shipping fee: [CONFIRM POLICY]
  • Free shipping threshold: [CONFIRM POLICY — e.g. free on orders over HK$X]
  • Estimated delivery time: [CONFIRM POLICY — e.g. 2–4 business days]
  • Express or same-day delivery: [CONFIRM POLICY — available / not available]

Does VTT ship internationally?

[CONFIRM POLICY — confirm whether VTT ships internationally and to which regions]

If international shipping is available:

  • Shipping destinations: [CONFIRM POLICY]
  • International shipping fee: [CONFIRM POLICY]
  • Estimated international delivery time: [CONFIRM POLICY]
  • Import duties and taxes: customers are responsible for any customs duties or import taxes applicable in their country. VTT is not responsible for delays caused by customs processing.

How do I track my VTT order?

  • A tracking number will be provided by email once your order has shipped
  • Tracking carrier: [CONFIRM POLICY — e.g. SF Express, Hongkong Post, DHL]
  • If you have not received a tracking update within [CONFIRM POLICY — e.g. 3 business days] of your shipping confirmation, please contact us

What is VTT's return policy?

Return eligibility

  • Return window: [CONFIRM POLICY — e.g. 30 days from delivery date]
  • Items must be unworn, unwashed, and in original packaging with tags attached
  • Proof of purchase required

How to start a return

  1. Contact VTT at [CONFIRM POLICY — add support email] with your order number and reason for return
  2. Our team will respond within [CONFIRM POLICY — e.g. 2 business days] with return instructions
  3. Ship the item back using a trackable method; return shipping costs are [CONFIRM POLICY — customer's responsibility / covered by VTT]

Refunds

  • Refund method: [CONFIRM POLICY — e.g. original payment method / store credit]
  • Refund processing time: [CONFIRM POLICY — e.g. 5–7 business days after item received]

Exchanges

  • Exchanges available: [CONFIRM POLICY — yes / no / size exchanges only]
  • Exchange process: [CONFIRM POLICY]

Are any VTT items non-returnable?

For hygiene reasons, certain items may not be eligible for return or exchange.

  • Non-returnable items: [CONFIRM POLICY — e.g. underwear, items marked final sale]
  • Final sale items: [CONFIRM POLICY — confirm whether any items are sold as final sale]

Non-returnable items will be clearly marked on their product pages before launch.

How do I contact VTT about an order or return?

  • Email: [CONFIRM POLICY — add support email address]
  • Response time: [CONFIRM POLICY — e.g. within 2 business days]

You can also visit our FAQ page for answers to common questions about VTT orders, sizing, and products.

This page is currently in draft. Do not publish until all [CONFIRM POLICY] placeholders have been resolved.