Shipping policy

SHIPPING POLICY

Last updated: September 10, 2026

Thank you for shopping with VTT Care. This Shipping Policy explains how orders are processed, shipped and delivered.

  1. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully authorized. Business days exclude weekends and public holidays.

Processing may take longer during promotions, product launches, holidays, inventory checks or periods of unusually high demand. We may delay or cancel an order when necessary for payment verification, fraud prevention, inventory availability, address verification or legal compliance.

An order confirmation does not mean that the order has shipped. You will receive a separate shipping confirmation when your order has been dispatched.

  1. Shipping Times

Estimated delivery times are displayed at checkout or provided in the shipping confirmation. Delivery estimates begin after an order has been dispatched and are not guaranteed arrival dates.

Delivery may be affected by customs inspections, carrier disruptions, severe weather, public holidays, transportation delays or other events outside VTT Care’s reasonable control.

If we are unable to ship within the stated or legally required period, we will provide notice and any cancellation or refund options required by applicable law.

  1. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number and delivery information.

Address changes are not guaranteed after an order has been submitted. VTT Care is not responsible for delays, failed deliveries or losses caused by incorrect or incomplete information supplied by the customer.

If an order is returned because of an incorrect address, refusal, failed delivery attempt or failure to collect the package, the customer may be responsible for reshipping costs, return transportation charges, customs fees and other expenses, to the extent permitted by law.

  1. International Orders, Duties and Taxes

International shipments may be subject to customs duties, import taxes, brokerage charges and local processing fees.

Unless checkout expressly states that duties and taxes are included, these charges are not included in the product price or shipping fee and are the responsibility of the recipient. VTT Care does not control these charges or guarantee the time required for customs clearance.

Refusing a shipment because of unpaid duties or taxes does not automatically qualify the order for a full refund. Any recoverable shipping, return, customs or handling costs may be deducted from the refund where permitted by law.

  1. Tracking and Delivery

Tracking information will be provided when available. Tracking updates are supplied by the carrier and may take time to appear.

A shipment marked “delivered” by the carrier will ordinarily be treated as delivered to the address provided at checkout. Customers should check with household members, neighbors, reception desks and the carrier before reporting a missing delivery.

Please contact vttus@outlook.com within seven calendar days of the recorded delivery date if a package cannot be located. We may request supporting information and require completion of a carrier investigation before offering a resolution.

  1. Lost or Damaged Shipments

If an order arrives damaged, please contact us within seven calendar days and provide the order number, photographs of the item, packaging and shipping label.

Do not discard damaged products or packaging until the claim has been reviewed. Depending on the circumstances and applicable law, VTT Care may provide a replacement, refund or other appropriate remedy.

VTT Care is not responsible for theft, loss or damage occurring after confirmed delivery, except where responsibility cannot legally be excluded.

  1. Split Shipments

Items from the same order may be shipped separately due to inventory location, product availability or carrier requirements. Separate tracking numbers may be provided. Additional shipping charges will not be added unless approved by the customer.

  1. Events Outside Our Control

To the fullest extent permitted by law, VTT Care is not liable for delays caused by events outside our reasonable control, including customs delays, carrier disruptions, extreme weather, natural disasters, labor disputes, government actions, epidemics or failures of transportation networks.

  1. Policy Changes

We may update this Shipping Policy when our operations, carriers or legal requirements change. The version published when an order is placed will generally apply to that order unless applicable law requires otherwise.

For shipping questions, contact:

VTT Care

vttus@outlook.com